All access requests for shows must be submitted 48 hours prior to the event or we may not be able to ACCOMMODATE.

We want all our guests to feel welcome. Please note that our venue is not wheelchair accessible and includes steps throughout. While we will always do our very best to accommodate individual access needs within the restrictions of the building, some requests may not be possible. We encourage you to contact us in advance so we can support your visit.

ACCESSIBILITY TICKETS

All shows are standing - room only, however, we do offer limited Accessibility Tickets to support guests with accessible needs.

Please purchase an accessible ticket type if you require any of the following:

• Complimentary tickets for essential companions or carers.

• Access to a dedicated space with seating available.

• Alternate queuing options due to inability to stand for a long period of time. 

Our Accessibility tickets include: 

• 1 x companion ticket

• 1 x seat in our access area

• Assistance with entrance and queuing

Once an accessibility ticket has been purchased, please fill in the Accessibility form and a member of our team will be in touch to arrange the required support. To qualify, you will need to provide evidence that the support required is substantial and directly related to your disability. 

Once accessibility tickets are sold out, we cannot accept further seating or companion requests. This is non-discriminatory and is in order to remain compliant with health, safety, and fire regulations.

ACCESSIBILITY Passes

For guests who require alternative queuing accommodations due to disabilities that are not apparent or that do not involve mobility needs, we offer a limited number of accessibility passes.

To request a pass, please purchase a general admission ticket and email accessibility@jacarandarecords.co.uk with your order number and proof of eligibility. These passes are allocated on a first-come, first-served basis.

ENTRANCE & ACCESS 

The entrance to Jacaranda Records is raised by 2 steps.  The ground floor of the store is fully level, though the live performance space is located in the basement and is currently only accessible via stairs with a handrail on the right-hand side. 

Unfortunately, our venue is not wheelchair accessible at this time. 

TOILETS

A step-free accessible toilet (Radar key required) is available in the live room.

STAFF ASSISTANCE

While our staff do not have formal accessibility training, they are available to assist with general support.

VISUAL ENVIRONMENT

Please be aware that the live room is kept very dark during performances, which may impact visibility.

AUDIO SUPPORT

We are unable to provide sign language interpretation or audio translation for deaf or hard-of-hearing guests. If you require ear protection, please bring your own.

ASSISTANCE DOGS

Certified assistance dogs are welcome. Please provide official documentation verifying the dog's training to support you in event environments. Emotional support animals are not permitted.

ACCESSIBILITY EMAIL

For accessibility queries please contact accessibility@jacarandarecords.co.uk.